It was about 30 minutes before I was done with my shift when this temperamental regular came in. She had her own thermal mug that was over 3/4 full of coffee already. She then ordered a cup of coffee filled about halfway up. I figured since she had a practically full thing of coffee she wanted another cup & would either double-fist or use the new one to replenish the other. So I rang her up for a small coffee & didn't give her the sustainability discount (if you bring in your own mug you get $0.50 off).
After I rang her up she asked if I gave her the discount. I told I didn't since I wasn't charging her for the size cup I was giving her. Then she got an attitude because I didn't automatically know to dump her full cup of coffee out & replace it with something else. She was like, "It's fine!" to which I snotted back, "Good!" & stomped to the back before I got crunk.
I just wish I didn't let crap like this bother me. There's just no reason to be rude! The other day I had this lady refuse to take my roll of dimes at a parking garage unless I broke them apart & handed her $3 worth of loose dimes instead of just taking the damn roll & giving me back $2 like I handed her a $5. But guess what I did instead of arguing with her? I handed her $3 & drove off. Granted, I was very irritated but being a dick isn't helpful. However, I work for a company that would rather their employees be abused on a daily basis than lose a customer so it's a different situation I suppose.
Before my psychic abilities failed me, I had a guy come in that I have dubbed "Mr. Giggles" because he argues about everything. In every single statement he finds something to criticize. Sometimes when he's been giving me crap for about 5 minutes straight about a particular word I used & he's gone off on another tangent I will look at him square in the eyes & say, "Wow. You really have something to say about everything, don't you?" He just looks at me, thrown off. Anyway, he came in & kept trying to talk to me & I was trying to converse back but couldn't hear him well because someone was ordering over the head-set. I told him I couldn't hear him because someone was talking & he said, "I know. That's why I'm going to keep talking." I handed him his coffee without a word & started doing something else.
I just can't wait until my last week there. If I don't feel like waiting on someone, I'm not going to. Granted, I say that now, but I know when the time comes I will still wait on them because I hate being a turd unless provoked.
Despite my complaining, I actually am very good with customers when they're nice. I'm good at making small-talk with those I don't know, as well as keeping up with the regulars. And even though I will argue/stand-up to a rude customer in a heartbeat, I'm also good at calming them down when I feel like it. I've always been this way, though. My customer service jobs have been a way for me to push through my social anxiety & introverted nature.
But I seriously, seriously can't wait for another job.
On another note, I got a Droid X yesterday.
2 comments:
dude chyeah same here with the whole can't wait til my last week thing. bitches think they're gonna get random discounts out of me? HA.
They've got another thing coming!
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